Business assets after a hack
Protect the money first, then the access.
Stuck? Hand it to a recovery team and skip the guesswork.
We'll handle it for you- Freeze the money. Call your bank to block the card on the ad account and dispute unknown charges.
- Check who's admin. In Business Settings, People: remove anyone you don't know, if you still can.
- Recover the personal profile first. Business access hangs off a person: see Facebook recovery.
- Contact Business Support from Business Support Home once you're back in.
- Add a second trusted admin so one hacked profile can't lock you out again.
UnbanPro handles hacked Business Managers and ad charges after a hack as a done-for-you service.
Signs your business was hit
- Unknown charges from Meta on your card
- New admins in Business Settings
- Ads for products you don't sell
Questions people ask
Can I get a refund for ads the hacker ran?
Dispute the charges with your bank, and report them to Meta through Business Support once you're back in.
More recovery guides
- Instagram hacked: the recovery checklist
- Facebook hacked: the recovery checklist
- Disabled, suspended, locked or hacked? How to tell
- No email, no phone: the recovery route
- Someone's in your account right now
- Username changed or account deleted
- Lock it down after recovery
- Two-factor authentication, done right
- Spotting recovery scams
- Fake Meta messages: how accounts get stolen
- Warn your followers
- WhatsApp hijacked: getting it back
- Your account emergency kit
- Prevention checklist
- Recovery FAQ
- Getting past "Confirm you're human"
- Getting the video selfie accepted
- Security code not arriving
- The hacker turned on two-factor
- Hacked, then disabled
- Facebook "Your account has been locked"
- Unknown account in your Accounts Center
- SIM swap: when your number is the weak spot
- Suspicious login alerts
- Recover your email first